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Store Policies

 

Shipping Policy

At our brand, every order is prepared with care, intention, and excellence. We are truly grateful for your support and trust in us.

Processing Time

Each order is carefully prepared and processed within [2–5 business days]. Please note that processing times may vary during high-volume periods, but we always strive to serve you with diligence and care.

Shipping Time

Once shipped, your order is expected to arrive within [3–7 business days], depending on your location and the shipping carrier.

Shipping Address Responsibility

We kindly ask that you ensure all shipping details are entered correctly at checkout.

  • We are unable to make changes once your order has been processed or shipped.
  • Orders sent to incorrectly provided addresses are the responsibility of the customer.

Delivered Packages

Once your order has been entrusted to the shipping carrier, it is no longer within our control.

  • We are not responsible for lost, stolen, or delayed packages.
  • If your tracking shows “delivered” but you have not received your order, please contact the carrier directly for assistance.

 

Tracking Information

You will receive a tracking number once your order has shipped so you can follow its journey to you.

 

Return & Refund Policy

For the safety, hygiene, and integrity of our products, all sales are handled with intentional care.

All Sales Are Final

Due to hygiene reasons, all sales are final. We do not accept returns, exchanges, or refunds.

Damaged or Incorrect Orders

Your satisfaction matters deeply to us, and we are committed to serving you with excellence. If your order arrives damaged or incorrect, please reach out within 48 hours of delivery at [your email] with:

  • Your order number
  • Clear photos of the item(s)

We will review your request with care and do our best to make it right.

 

A Note to Our Community

We believe in serving with love, honesty, and excellence in all that we do. Your support means more than just a purchase—it’s a part of something greater.

If you have any questions or concerns, please don’t hesitate to contact us at [your email]. We are here for you and happy to help.